315 Complaints Feedback All Friends of the furniture of Panzhihua problem solving

 315 consumer complaints against the green channel

315 consumer complaints desk

Chinese consumers (micro-blog) news agency, Mr Tsang consumers by Tencent together with Chinese consumers 315 consumer complaints, organized the official micro-Bo complained that his friends in Sichuan Panzhihua furniture to buy the whole bed, wardrobe, TV cabinet, coffee table, sofa, there are many problems, I hope this newspaper to help solve the problem. The Friends of Chinese consumers to contact all furniture, consumer issues have been reflected in a complete solution.

following consumer complaints, and all Friends of the furniture back.

consumers Tsang said all my friends in Sichuan Panzhihua buy furniture bed, wardrobe, TV cabinet, coffee table, sofa; which closet installers in the installation of plywood damage to the wardrobe, sofa and store samples not the same sofa, shoddy, sofa without any viscosity; left and right sides of the glass coffee table height not the same as the right of the glass about 1 cm short, can not be used.

we are in May 2010 set out the furniture, the end of August only full-friendly bed and sofa, wardrobe, it only sent over these kind of furniture, 9 months or so after the arrival of coffee table and television cabinet to send over. Behind the sofa is not sticky, and we made a phone call to all friends, all lovers say they will as soon as possible, but it has not all friends, at last, we call again they have been dragged, until now did not give us treatment.

full-friendly furniture, buy at that time, the staff asked us to pay all the money, the staff said that if money is not finished, then they will not pay shipping. We paid the money, all without the loss of the Friends of the whole is not responsible for the behavior of friends that, in future we would be willing to buy all the Friends of where the furniture ah? We hope to help solve some problems, thank you.

all Friends of the furniture back:

respected

First of all thanks to your newspaper and your own to our attention!

was received on January 4 to forward your newspaper on the issue of Panzhihua Mr. Gu Keceng sale complaints, the handling of the issue now make the following written response:

complaints After our first contact person in charge of arrangements for dealing with stores, the current problem has been dealt with customer wardrobe; TV cabinet and sofa for additional documents need to deal with the problem, make certain pieces of the production cycle, I am the Secretary has requested additional Changbu acute production of additional documents and arrange for staff to track this issue to ensure that additional documents on the storage issue and urge the first time after the store the first time to deal with; after all dealing with our company will then report the results back to your place. This advice has been dealing with the customer to reach a consensus with them at any time to verify your newspaper.

in this, for after the incident, we focused on the consumer response to local dealers in the attitude of something wrong place, our company has launched this comprehensive education, to guide the dealer in front of customers, improve service levels and operational capacity. After this we will strengthen guidance in the work of education, I hope your newspaper will continue to support and care for.

Finally, once again thank you for your report and Mr. Wang Jianxin's concern and love!

To all the best!

all Friends Furniture Customer Management